Lost Package Leaves One Man's Refund In Limbo - WSPA.com

Lost Package Leaves One Man's Refund In Limbo

Posted:
By Tracey Early

A lost package leaves an Upstate man without the item he ordered and his money.

With so many options to choose from nowadays, picking a new computer can be tricky.

Jim Solesbee was searching for a new laptop for his teenage son, Chase, when he came across ads for an Acer C7 Chromebook for $199. He says he called Google Play and ordered it in November.

But when he got it on November 20th, he says he immediately returned it on November 21st via UPS for a refund. Jim says after doing some research, he realized his son needed a different type of computer.

“I need the money, particularly now after the holidays,” said Jim. “And I went ahead and bought Chase another laptop.”

After about a month with no refund, Jim says he called UPS and was told the package was lost. His tracking number plugged in on the UPS website shows a "lost package tracer" request was made on December 3rd. It also shows a claim was issued on December 11th.

Jim says he then called Google Play to request a refund and last received an email from the Google Play Support Team in mid-January saying it was investigating.

“It was so confusing,” said Jim. “And it had been two months.”

We called Google and UPS. UPS has not returned out calls.

Google responded right away and was quick to investigate the issue. A spokeswoman told us because the package was lost, they never received a notification to process a refund but that Jim’s refund is processing now.

Jim says knowing he’ll get his $199 back is a huge relief.

If you need to return something you purchased online or over the phone, be sure you review the store's return policy first.

Check the amount of time you have to return the item for a full refund.

Make sure you're using the appropriate return shipping label as recommended by the retailer.

And alert them of when you do return the item by calling or sending an email.

  • Top StoriesTop StoriesMore>>

  • SC Police Chief Says Firing Was Because She's Gay

    SC Police Chief Says Firing Was Because She's Gay

    Friday, April 18 2014 1:56 PM EDT2014-04-18 17:56:15 GMT
    Crystal MooreCrystal Moore
    The police chief of the Dillon County town of Latta has been fired and she says it is because she is gay. About 100 people attended a special town council meeting Thursday, hoping to be heard on the firing of Crystal Moore.
    The police chief of the Dillon County town of Latta has been fired and she says it is because she is gay. About 100 people attended a special town council meeting Thursday, hoping to be heard on the firing of Crystal Moore.
  • Man Sentenced After Threat To Eat Judge's Kids

    Man Sentenced After Threat To Eat Judge's Kids

    Friday, April 18 2014 12:40 PM EDT2014-04-18 16:40:07 GMT
    James Edward Satterfield, 59, on Thursday was sentenced to eight years in prison Thursday, followed by two years of probation. (cobbsheriff.org)James Edward Satterfield, 59, on Thursday was sentenced to eight years in prison Thursday, followed by two years of probation. (cobbsheriff.org)
    A Georgia man who was found guilty but mentally ill after prosecutors say he threatened to kill and eat a judge's children has been sentenced to prison.
    A Georgia man who was found guilty but mentally ill after prosecutors say he threatened to kill and eat a judge's children has been sentenced to prison.
  • Child Accidentally Shoots And Kills Woman In Easley

    Child Accidentally Shoots And Kills Woman In Easley

    Friday, April 18 2014 12:28 PM EDT2014-04-18 16:28:32 GMT
    FacebookFacebook
    Easley Police tell 7 On Your Side a 6-year-old child in the back seat found the gun on the floor board and fired it, accidentally killing Alexandra Anita Santos.
    Easley Police tell 7 On Your Side a 6-year-old child in the back seat found the gun on the floor board and fired it, accidentally killing Alexandra Anita Santos.
Powered by WorldNow

250 International Dr.
Spartanburg, S.C. 29303

Telephone: 864.576.7777
Fax: 864.587.5430
Email: webmaster@wspa.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.