Upstate Man Frustrated Over Internet Speed - WSPA.com

Upstate Man Frustrated Over Internet Speed

Posted: Updated:
Internet Speed Problems Internet Speed Problems
GREENVILLE, S.C. -

As an engineer, Lee Parks knows a thing or two about computers.

"I'm not like the average Charter customer. And I am a high demand user," said Lee.

He also knows during high demand times, your Internet speed might slow down a bit, but not as low as what he's been experiencing.

"Oh significantly, approximately one tenth of what they were promising," said Lee.

He says Charter advertises up to 30 Megabits per second for her service package. Lee signed up for the high speed Internet service in January. During the day he says his service is high speed. But around 7 or 8 at night, Lee says it drops down to single digits.

"You'll see here at 2.4 Megabits per second," said Lee, as he was showing us a speed test he ran on his computer, from Charter's web site.

He says he's done several tests where they showed 2, 3 and 4 Megabits per second, during evening hours.

"I notice that most people, they just want to surf the Internet, read emails and that's fine. Three Megabits per second is fine for that," said Lee. "But streaming HD video, especially to a couple devices and for games for the kids, I'm going to need more."

Lee says technicians came out a couple of times, changed out his modem, put in a new wireless router and at one point told him they'd replace an outside line.

"That was supposed to happen at the end of February. That never occurred. The technician never arrived," said Lee.

Monday, we got some good news from Charter Communications.   

"Charter field operations checked the node serving the Parks' home last week and made adjustments which increased bandwidth to their service," said Spokesperson Anita Lamont. "A Charter technician will be contacting Mr. and Mrs. Parks to set up time to come to their home (this evening if that works) to test Internet speed."

Lamont also said the Parks shouldn't be experiencing slow surfing now.

Charter doesn't monitor individual modems, but your exact speed will depend on your Internet connection package. And Charter offers a free speed test on its website.

It also offers several ways to troubleshoot any problems yourself. For more information, click here.

  • Top StoriesTop StoriesMore>>

  • Thirsty Thief Breaks Through Brick Wall For Beer

    Thirsty Thief Breaks Through Brick Wall For Beer

    Wednesday, July 30 2014 10:50 AM EDT2014-07-30 14:50:00 GMT
    Courtesy:  Beaufort County Sheriff's OfficeCourtesy: Beaufort County Sheriff's Office
    A man broke through the brick wall of a convenience store in the Lowcountry where sheriff's investigators say he stole a 12-pack of beer. The Beaufort County Sheriff's Office is trying to identify the man who broke into the Enmark store on Commerce Place West in Bluffton early Tuesday morning.
    A man broke through the brick wall of a convenience store in the Lowcountry where sheriff's investigators say he stole a 12-pack of beer. The Beaufort County Sheriff's Office is trying to identify the man who broke into the Enmark store on Commerce Place West in Bluffton early Tuesday morning.
  • NC Escaped Inmates Caught In Georgia

    NC Escaped Inmates Caught In Georgia

    Wednesday, July 30 2014 7:39 AM EDT2014-07-30 11:39:42 GMT
    Here are the most recent pictures of the pair. They are considered armed and dangerous.Here are the most recent pictures of the pair. They are considered armed and dangerous.

    Phillip and Calvin Metcalf have been captured by officials in Calhoun, Georgia at around 5 am this morning, according to deputies in Avery County.

    Phillip and Calvin Metcalf have been captured by officials in Calhoun, Georgia at around 5 am this morning, according to deputies in Avery County.

  • Oconee Co. Deputies Investigating Suspected Homicide In Westminster

    Oconee Co. Deputies Investigating Suspected Homicide In Westminster

    Wednesday, July 30 2014 5:16 AM EDT2014-07-30 09:16:34 GMT
    Investigators along with the county coroner are working to determine a cause of death. Investigators along with the county coroner are working to determine a cause of death.

    Oconee County Sheriff’s deputies are investigating what they are now considering a homicide in Westminster after they found a 71 year old man dead in the Foxwood Hills Development on Tuesday.

    Oconee County Sheriff’s deputies are investigating what they are now considering a homicide in Westminster after they found a 71 year old man dead in the Foxwood Hills Development on Tuesday.

Powered by WorldNow

250 International Dr.
Spartanburg, S.C. 29303

Telephone: 864.576.7777
Fax: 864.587.5430
Email: webmaster@wspa.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.