Numerical Mix-Up Sends Fax Intended For DSS To Local College - WSPA.com

Numerical Mix-Up Sends Fax Intended For DSS To Local College Instead

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Numerical mix-up with DSS fax number Numerical mix-up with DSS fax number
SPARTANBURG, S.C. -

Tanya Davis spends a lot of time on her computer and fax machine. The Spartanburg mom works from home and has a pretty extensive office set-up to prove it.

"I have actually an entire fax office setup," said Tanya. "With faxes, copiers, you name it, I have it."

So when she had to send in personal information to the South Carolina Department of Social Services for her daughter, she chose to fax it.

"They said sure that's fine. So she gave me the fax number, the DSS fax number over the phone. And when she sent the forms, it had it on there as well," said Tanya.

The forms listed the fax number for Spartanburg County DSS as a 592 number.

Tanya filled them out.

"Address, social security number was in plain sight, contact information, two different contact numbers," said Tanya, describing the type of information she has to include on them.

And she sent faxed them in to that 592 number.

"Within two minutes I got a call from a representative from Spartanburg Community College letting me know that it went to an incorrect fax number," said Tanya.

That 592 number belongs to a fax machine in an office at the college. And Tanya's isn't the first fax they've received.

SCC tells me they've received at least five faxes intended for DSS over the last year. And each time they immediately call the sender and then shred the fax.

Tanya's thankful that personal information didn't get into the wrong hands, but can't stop wondering, "what if?" She called us in hopes of keeping this from happening again.

"With identity theft, it's very concerning because you don't, you don't know what's happening," said Tanya.

Spartanburg County DSS referred us to the main office in Columbia. Spokesperson Marilyn Matheus told us it boils down to human error.

The correct DSS fax number starts with 562.

"Either it was recorded incorrectly when it was given from one area to another area that's responsible for relaying or referring clients to that fax number," said Matheus. "The 6 and the 9 are right up underneath one another so it could have been a keying error, a typo error but it was one digit off. And we're very glad that the community college acted responsibly when they would receive this information."

Matheus says the error has been fixed and every worker has the correct fax number.

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