Credit card problems cost south Tampa restaurant - WSPA.com

Credit card problems cost south Tampa restaurant

Posted: Updated:

Luigi's Italian Restaurant on Gandy Blvd. in Tampa is popular with locals and has a loyal following. But that loyalty was tested recently, when more than 800 customers were charged for their meal twice.

Manager Charlie Dunn said the problem started back in December when he noticed the restaurant hadn't received two days worth of credit card payments. The amount totally $2000, so he called their credit card processor, Chase Paymentech.

"That night we asked for the money to be transferred to us, and somehow they recharged sales all the way back to February 2012," said Dunn.

Luigi's ended up with an extra $23,000 in its bank account. Money Dunn was eager to return to customers.

"Some customers understand there's computer problems and are very nice about it," Dunn said,"And obviously, other customers who have monetary issues were extremely upset and wanted their money back right away."

Dunn expected Chase to correct the problem immediately. Instead, he said he never heard back from his local representative. Then he was notified Chase charged the restaurant $3,000 to process the payments back to customers, and only some of the transactions were corrected.

"My number one priority is making sure all of my customers are taken care of," said Dunn.

After months of frustration, Dunn reached out to Newschannel 8's consumer unit, 8 On Your Side. After a few phone calls, Chase media relations representative Edward Kozmor agreed to look into the problem. Four days later, Dunn got a call from Chase, letting him know the customers would be refunded, and so would the $3000 processing fee.

"It had an immediate impact. They called me probably two hours after you got in touch with them," Dunn said. "Hopefully it also helps us get back in the good graces of our customers."

Dunn said he plans on switching to a different credit card company once this problem is completely taken care of.

  • 8 On Your SideMore>>

  • Bradenton apartment complex to be repaired after 8 on your side report

    Bradenton apartment complex to be repaired after 8 on your side report

    Friday, August 22 2014 1:27 PM EDT2014-08-22 17:27:02 GMT
    Last week, 8 on your side showed you some of the dilapidated conditions inside some units at the Townhouse Park Apartments in Bradenton.Tenants were having problems with mold and rodents.There was also water damage.
    Last week, 8 on your side showed you some of the dilapidated conditions inside some units at the Townhouse Park Apartments in Bradenton.Tenants were having problems with mold and rodents.There was also water damage.
  • 2.2 million bean bag chairs recalled after deaths

    2.2 million bean bag chairs recalled after deaths

    Friday, August 22 2014 11:01 AM EDT2014-08-22 15:01:24 GMT
    About 2.2 million bean bag chairs are being recalled after two children opened them, crawled inside and suffocated to death. CPSC photoAbout 2.2 million bean bag chairs are being recalled after two children opened them, crawled inside and suffocated to death. CPSC photo
    About 2.2 million bean bag chairs are being recalled after two children opened them, crawled inside and suffocated to death.
    About 2.2 million bean bag chairs are being recalled after two children opened them, crawled inside and suffocated to death.
  • TPD claims training stories fell short

    TPD claims training stories fell short

    Thursday, August 21 2014 5:12 PM EDT2014-08-21 21:12:02 GMT
    The Tampa police department is responding to an 8 On Your Side investigation into a January shooting.The police contend the reports were incomplete and contained errors.The stories focused on a January 9th police shooting in Tampa and the lack of crisis intervention team training at T.P.D.
    The Tampa police department is responding to an 8 On Your Side investigation into a January shooting.The police contend the reports were incomplete and contained errors.The stories focused on a January 9th police shooting in Tampa and the lack of crisis intervention team training at T.P.D.
  • Top StoriesTop StoriesMore>>

  • Spartanburg High School Suspends Baseball Coach

    Spartanburg High School Suspends Baseball Coach

    Friday, August 22 2014 12:36 PM EDT2014-08-22 16:36:01 GMT
    Spartanburg School District Seven confirmed Friday that it has suspended its high school baseball coach, Thomas Myers, who police said "may have misappropriated school funds and misused school property for his own benefit.
    Spartanburg School District Seven confirmed Friday that it has suspended its high school baseball coach, Thomas Myers, who police said "may have misappropriated school funds and misused school property for his own benefit.
  • Spartanburg Co. Deputies Arrest Groping Suspect

    Spartanburg Co. Deputies Arrest Groping Suspect

    Friday, August 22 2014 11:20 AM EDT2014-08-22 15:20:43 GMT
    Romel Alexander AlfaroRomel Alexander Alfaro
    A man accused of fondling three women at stores in Spartanburg County is under arrest Friday morning. Romel Alexander Alfaro, 20, is charged with two counts of assault and battery first degree by the Spartanburg County Sheriff's Office after they say he groped three victims at Target, Ingles and Walmart Sunday night.
    A man accused of fondling three women at stores in Spartanburg County is under arrest Friday morning. Romel Alexander Alfaro, 20, is charged with two counts of assault and battery first degree by the Spartanburg County Sheriff's Office after they say he groped three victims at Target, Ingles and Walmart Sunday night.
  • 2.2 Million Bean Bag Chairs Recalled After Deaths

    2.2 Million Bean Bag Chairs Recalled After Deaths

    Friday, August 22 2014 10:48 AM EDT2014-08-22 14:48:01 GMT
    Courtesy U.S. Consumer Product Safety CommissionCourtesy U.S. Consumer Product Safety Commission
    About 2.2 million bean bag chairs are being recalled after two children opened them, crawled inside and suffocated to death. The U.S. Consumer Product Safety Commission says the zippers on the chairs, which are made by Ace Bayou Corp., can open.
    About 2.2 million bean bag chairs are being recalled after two children opened them, crawled inside and suffocated to death. The U.S. Consumer Product Safety Commission says the zippers on the chairs, which are made by Ace Bayou Corp., can open.
Powered by WorldNow

250 International Dr.
Spartanburg, S.C. 29303

Telephone: 864.576.7777
Fax: 864.587.5430
Email: webmaster@wspa.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.