More than 2,000 portrait studios across the country are now closed. You know them as Sears, PictureMe and Kiddie Kandids Portrait Studios. CPI Corp, the company operating them, abruptly shut down April 4th.
Now customers are left wondering how to get their pictures or a refund. That includes Kayla Harris of Gaffney who was looking for a way to capture her four young kids on camera.
"Family memories," said Kayla. "You get to look back on them growing up and seeing how they've changed."
With no camera of her own, Kayla said she signed up for a $20 dollar deal at the PictureMe Portrait Studio in her local Walmart in March.
"You pay $20 that day and then you go in for the whole entire year and you get a free 10x13 every time you get pictures made," said Kayla.
But when it came time for her family to go in for their picture session on April 6th, no one was there.
"I called and then all of a sudden I see on the news that all of them were closing down," said Kayla.
The news came April 4th that CPI Corp. was shutting down all of its 2,000 portrait studios nationwide. That includes Sears Portrait Studios, PictureMe Portrait Studios found in Walmarts and Kiddie Kandids Portrait Studios with locations in Babies "R" Us.
CPI Corp's website is now reduced to just two paragraphs explaining the closings. And no one answered when we called the corporate office Monday.
Sears Corporate tells us customers with outstanding orders should go by their local Sears store, or call (800) 549-4505.
As for Kayla's $20 refund, Walmart Corporate told us that each store's customer service department was handling those requests.
We checked with the Walmart in Gaffney where Kayla bought her PictureMe package. Customer Service confirmed, if she brings in her proof of purchase, they'll take care of her.
"It's the principle of it, "said Kayla, who plans to use that $20 towards actual pictures.
But this time, she'll handle the session.
"I think we're just gonna do pictures here. Buy a camera, do pictures here," said Kayla.
Other PictureMe Portrait Studio customers needing help, should go to the customer service desk at the Walmart where they bought their picture package.
For Kiddie Kandids Portrait Studios, go to the location where you had your session or click here for more information.