Upstate Woman Tries For Months To Cancel AOL Service - WSPA.com

Upstate Woman Tries For Months To Cancel AOL Service

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SENECA, S.C. -

Back in the day, like many of us, Judy Haguewood relied on dial-up and America Online for Internet and email.

"At the time I was doing eBay a little bit," said Judy.

Happy with the service, she even loaded AOL onto her new laptop in 2008. But during that transfer she says somehow AOL set up a second account.

"They started taking money out of my checking account twice," said Judy.

Judy said this made her want to leave AOL altogether. Judy says she was able to cancel that second account but not the first one.

AOL continued to debit her bank account every month for service she was no longer using. Out of frustration she says she just gave up.

"It wasn't that much. I don't remember it being that much that it was going to hurt me that much, was my thinking," said Judy.

Fast forward to today, times have changed.

After open-heart surgery, Judy spends her time thumbing through healthy cook books, taking walks around the yard and tightening her budget.

She's now living on a fixed income. And that AOL fee she once thought wasn't much is now a budget buster.

The last $24.95 monthly fee was debited Monday.

Judy says she started calling AOL last November to cancel.

"I'll get in touch with somebody and they'll say, oh yes we can take care of that, let me put you on hold," said Judy. "And once I'm on hold, I get disconnected."

She says this happened countless times.

We reached out to AOL corporate and then called the same customer service number Judy had tried so many times.

After about five minutes, Judy was told that her account was canceled.

A few hours later, Judy told us she also received a call from AOL corporate, telling her they're going to reimburse her for 8 months of service for her troubles.

Judy says she should receive the $196 dollars back into her bank account within three to five business days.

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