Upstate Family Seeks Help With VA Claim - WSPA.com

Upstate Family Seeks Help With VA Claim

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ABBEVILLE, S.C. -

The U.S. Department of Veterans Affairs is facing a huge backlog of claims across the country.

In Abbeville, Suzanne Sorrow says she's been trying to get benefits for her 93-year-old mom re-instated for more than a year.

"Daddy was in World War II and he passed about five years ago," said Suzanne. "So that is her spouse's."

Suzanne says those spousal support benefits helped pay for her mom's assisted living expenses, until they suddenly stopped.

She and her two siblings, who are all designated as power of attorneys for their mom, realized they made a mistake with some paperwork.

 "We thought we didn't have to send it back because there had not been any changes in her financial report," said Suzanne.

Suzanne caught the error in early 2012 and says she went straight to her local VA office to hand in the needed paperwork.

"And then we kept checking with them about once a month and they would say well we need this, you know just all different kind of things we would need," said Suzanne.

Now more than a year later, the three siblings are still pitching in to cover their mom's expenses while they wait for those benefits.

We went by Abbeville County's VA office and were told their hands were tied. The claim was being handled nationally.

So we called the national office and after nearly an hour on the phone, we were told they would look into it immediately.

Less than 24 hours later, Suzanne says she received a call from the VA, saying her mom's benefits would be reinstated, including money for the months she missed.

"We did get the money this morning. So we were so excited," said Suzanne. "We felt like we wouldn't have gotten it if it wouldn't have been for Channel 7."

If you have an outstanding claim with the VA, go by your local office to request a status update. Or call 1-800-827-1000.

And be sure to keep a copy of all paperwork related to your claim.

For more information, click here.

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