Property Damage Caused By Company Leaving Homeowner In Limbo -

Property Damage Caused By Company Leaving Homeowner In Limbo

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Lyman, S.C. -

Lori Lowery is used to hearing noises outside her house from her dogs. But not like what she heard on December 18th, 2012.

"I heard a loud crash," said Lori. "I came outside and I saw that the telephone poles on the side of my yard were down, out across the road."

The power poles also fell onto her fence.

"It looked like a large 18-wheel flatbed truck with a piece of equipment on it had come by and snagged the lines and pulled them down," said Lori.

She took pictures from that day. She also got an estimate for repairing her fence from a local contractor, which came out to $1,830. Then she filed an insurance claim with the truck's company, Ashmore Brothers.

In February, Lori received a letter from Ashmore Brother's insurance company stating Charter Communications was at fault because its overhead cable line was hanging too low for the truck to clear.

Lori says she then mailed in the paperwork and her repair estimate to Charter.

"After two weeks, they claimed they still had not received that. So I went and faxed everything," said Lori.

She says in March she also sent an email with the documents requested. In early April, she says Charter told her someone from its liability team would be calling her.

"I'm not at fault. I'm a victim regardless of who's at fault," said Lori. "And I'd like to get my property fixed."

Charter Spokesperson Patti Michel told us Charter received Lori's completed claim form on April 25th and received her repair estimate on May 9th. Michel also had some good news for Lori.

"We have reviewed the estimate and are in the process of issuing a check that she should receive next week," said Michel.

And Lori can now pay for that fix to her property.

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