Address Mix-Up Causes Delay In Refund - WSPA.com

Address Mix-Up Causes Delay In Refund

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PACOLET MILLS, S.C. -

Fred Kirby will admit that he doesn't help much with the laundry.

"It's a mess hon. It look like a junk pile," said Fred.

But he thought a product called the Lint Lizard might help him keep his dryer vents clean. Fred says he saw an advertisement for it on television, called the number and ordered one in January 2012.

His bank account shows the $37.96 check cleared on January 27th.

"I ordered it to see if it would work," said Fred. "And I just wanted to try it."

But Fred says he never received it. So he called back to request a refund and says he gave the company his street address, which doesn't have a mailbox, as well as his PO Box, where he normally receives mail.

"They told me then that they would send me a check within the next 10 to 12 work days," said Fred.

When that didn't happen, he called again.

"And they also told me the same thing," said Fred.

Telebrands, Lint Lizard's parent company told us, company records show that two refund checks were issued in the last year: One to Fred's PO Box and another one to his physical address with no mailbox.

But neither checks were cashed. And the US Postal Service says anything sent to an address with no mailbox generally gets returned to the sender.

To avoid any more confusion, Telebrands Customer Satisfaction Supervisor Lynda Patire reached out to Fred to help.

"Our customer has agreed to having a refund check issued and mailed to the PO Box address via certified mail," said Patire.

She says the refund check was put in the mail Tuesday and that Fred should have it within the next 5 to 7 days.

If you're ordering something online or over the phone, be sure to ask how the company intends to deliver your product.

If it's UPS or FedEx, those companies require a valid street address, with a mailbox.

Generally only the US Postal Service will deliver to a PO Box.

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