Memberships at fitness centers are getting more and more competitive, so imagine the shock when some members got charged almost $3,000 for one month.
Some members of Fitness Connection, which has five Triangle locations, were accidentally charged $2,900 Tuesday night. The mistake was caused by simply misplacing a decimal.
Fitness Connection first began hearing about mischarges from their locations in the Houston, Dallas and Raleigh, the company's senior vice president of operations, Josh Harwood, said.
Harwood said the vendor Fitness Connection uses for processing bills mistakenly billed customers. He said it isn't yet clear how it's happening but he insists the data from Fitness Connection is being sent to the vendor correctly.
According to Harwood, the vendor claims money was not actually drawn from accounts, but accounts were "frozen." Harwood says the computer step to actually take the funds was not executed.
The third party processor, Vantiv, released a statement saying at no time was cardholder information exposed anywhere outside its secure networks.
Still, Fitness Connection's parent company, Titan Fitness, said it is furious over the error.
"First of all, we didn't do it; it was a third party transaction," Titan Fitness CEO Jeff Skeen said.
Skeen said 2 percent of Fitness Connection's customers nationwide were affected, as well as customers of other companies across the U.S.
"Companies across the country have been impacted, because it deals with Visa," Skeen said. "So I hear that more than 2 million people from all their institutions have been impacted.
"The customer sees us, so we take the black eye for it."
Skeen said the mistake has already been corrected with the proper amount now debited from accounts.
"So for the customer, they won't be charged any extra," Skeen said. "Everything will be taken care of."
Fitness Connection is providing an email to its customers if they have any problems. You can email firstname.lastname@example.org. Customers must include the following in their email: