Duke Energy Warns Customers About Scam - WSPA.com

Duke Energy Warns Customers About Scam

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Duke Energy wants to make sure its customers don't fall victim to a payment scam.

It's launching a radio campaign to educate the public about the crime and what customers can do if targeted. The ads will air in English across all six Duke Energy service areas. They'll also air in Spanish in the Carolinas and Florida.

"Duke Energy is using as many channels as possible to educate customers about this scam," said Gayle Lanier, Duke Energy senior vice president and chief customer officer. "We urge customers who are contacted by individuals claiming to represent Duke Energy to listen for red flags, and hang up immediately if fraud is suspected."

The scam starts with an unsolicited phone call from someone claiming to be a Duke Energy representative. The scammer tells customers their electricity will be disconnected unless a payment is made immediately, usually with a prepaid debit card.

Duke Energy says it never asks customers to purchase a prepaid debit card in order to avoid service disconnection. The company also says those who have delinquent accounts will also be notified by the company over the course of several weeks prior to disconnection.

Anyone who thinks they have been contacted by one of these thieves should report it by calling:

  • North Carolina/South Carolina customers (Duke Energy) - 800-777-9898
  • North Carolina/South Carolina customers (Duke Energy Progress) - 800-452-2777
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