Upstate Woman Has Trouble Transferring Phone Number To New Servi -

Upstate Woman Has Trouble Transferring Phone Number To New Service

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Brand - Problem Solver L7 Brand - Problem Solver L7

Living in the same house for more than 20 years, with the same home number, Anna Blestel isn't about to give those digits up.

“I've had people call me you know in ten years that I haven't heard from and they say, I can't believe you still have your number,” said Anna.

So when the long-time Windstream customer made the switch to Charter land-line service in June, Anna told them she wanted to keep her number.

But she’s still waiting on that transition.

If you call Anna's home number now, it rings, but not at her house.

“We keep having people call us on our cell phones and say your landline's messed up,” said Anna.

Anna says Charter told her she needed a passcode, so she got one from Windstream.

“I called Charter back,” said Anna. “They put the request back in and Windstream denied it again.

This time Anna says she was told that the Windstream and Charter account names didn't match. One was in her husband's name. The other account was in her name.

So she fixed it. Anna says Windstream denied the request again because the passcode was wrong.

Meanwhile she's still paying for her old account so she doesn't lose her number.

“I have nowhere else to go, I mean, I looked at my husband and I said who do we call now?” said Anna.

We reached out to Windstream’s corporate office. Spokesperson Scott Morris told us the automated system rejected the request to transfer Anna’s number, because the new carrier gave incorrect information.

But a solution is in the works.

“The Blestels' request has now been handled manually, and, at the new carrier's request, the number will be ported August 30,” said Morris.

And Anna's home phone will soon be ringing again.

We also spoke with Charter. It confirms that the two companies have communicated and that Anna's home number will be transferred over on August 30th.

If you change phone companies and want to keep your same number, don't end your service with your existing company because you could lose your number.

First contact the new company to start the porting process.

Also make sure you're not required to pay a termination fee or any outstanding balance owed with the company you're leaving.

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