By the sight of the swing set and swimming pool fenced in her backyard, you can tell Linda Smith is used to an active scene here when her grandson is around.
Though lately, she's been worried about the activity above her yard.
“It may fall on him and hurt him,” said Linda. “So I just wanted it done with.”
Power lines run across the edge of her backyard in Spartanburg. That's not her concern, but the overgrowth surrounding them is.
“My concern is that it would fall on the wire and then cause a problem,” said Linda.
In her 30 years of living here, Linda says Duke Energy has been out here to trim these trees before in the past.
“They said when it got to the third wire they would come out and trim the trees,” said Linda.
And with the trees now surrounding that third wire, Linda sent Duke Energy an online request to get them trimmed in July. And she got a response.
“They told me that they would get back with me in maybe two business days,” said Linda. “And I didn't hear anything. Then I did it again.”
At one point Linda says a Duke Energy tech came by and evaluated the situation. But since then, no one has been back to trim.
Her next call was to 7 On Your Side.
Duke Energy tells us trees and vegetation is the number one cause of power outages. The company says it has a comprehensive plan to maintain that growth, which includes a schedule for different areas of the Upstate.
Duke Energy Spokesperson Ryan Mosier says they now have a plan for Linda's yard as well.
“What we're going to do is trim those trees within the next month. And Ms. Smith seems to be comfortable with that,” said Mosier.
He said it hadn’t been done before now because it’s a process.
“And with any process involving a number of different customers who may call about similar situations, it just takes time,” said Mosier.
And Linda is looking forward to the trimmer view.
Duke Energy has also put Linda in touch with its vegetation management team if she has any more issues.
For a look at Duke Energy’s vegetation policy, click here.
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