Money-Hungry Thieves Steal Bank Card Info From WNC Bojangles’ Cu - WSPA.com

Money-Hungry Thieves Steal Bank Card Info From WNC Bojangles’ Customers

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Customer information may have been stolen from more local Bojangles’ restaurants than investigators first thought. Customer information may have been stolen from more local Bojangles’ restaurants than investigators first thought.
UPDATE: Monday, Dec. 9 

PICKENS COUNTY, S.C.- Customer information may have been stolen from more local Bojangles’ restaurants than investigators first thought.

The Pickens County Sheriff’s Office has received more than 30 reports of fraud this month linked to Bojangles.’

But according to Detective Sargeant Chuck James who has been working with area banks, the number of potential victims is in the hundreds.    

“Whoever is acquiring this information is likely putting it on black market websites and selling it off."

Investigators believe a Bojangles’ franchisee was victim of malware or a type of virus installed by hackers on its computer system.

“Generally, what I have been seeing is anywhere between $49 per transaction up to $300,” James said.

While the stolen information is a pain for customers to deal with, it is painful for small financial institutions like Pickens Federal Credit Union who has to pay for a lot of what is taken.

“Watch your money very closely,” says Malinda Gassaway.  “Know what is coming out of your account. And make sure the charges are your charges that you did."

James says cases of financial fraud are on the rise.

He recommends to use cash whenever you can. 

Ask your bank to alert you, if they believe someone has accessed your information.  If you become a victim or believe you are, tell your bank immediately and get new credit/debit cards. 

James says also report the problem to authorities so they can begin an investigation.

Friday, Dec. 6 

WAYNESVILLE, N.C. - Detectives say hundreds of people from at least three different states are victims of fraud.

According to Lieutenant Chris Chandler with the Waynesville Police Department, thieves used malware to steal credit and debit card information of customers at  multiple Bojangles’ restaurants.

“We have probably just scratched the surface,” says Chandler.  “This is a very large-scale ‘white collar’ crime issue” Chandler continued.

The first reports of fraud started coming into Waynesville PD back in mid-October.

 “The suspects whoever ascertained this information from the merchant was then able to bundle those numbers we believe, and sell them on the black market,” Chandler said.

 The stolen information was used to make new credit and debit cards.  Detectives have tracked purchases made in New York, New Jersey, Delaware, Florida and California.

 “It is hard to believe that they can take their[fraud victims] money like its nothing,” said Waynesville resident Megan Senato.

 The other victim in this crime is Bojangles’.  Chandler says the franchise had no idea thieves were stealing customer’s information.

 In a statement released to 7 On Your Side from Bojangles’ Restaurants, Inc., customer data was compromised in Waynesville Hendersonville and Asheville.

 “Steps were immediately taken to safeguard customer data by engaging outside experts to review and secure the system so that it is safe to process credit cards. We encourage our customers to monitor their credit card statements and contact their financial institutions if they notice any suspicious activity. We apologize for the inconvenience.”

 But Chandler says authorities in eastern Tennessee and Upstate S.C. have found they have a similar issue at local Bojangles’.

 A spokesperson for the fast food chain told 7 On Your Side they are unaware problems at any other locations.

 Chandler expects more fraud reports to come in as thieves can hold onto your personal information and use it when you least expect it.

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