Rick Blackwell has been a Carolina boy his whole life.
"I've always called it god's country," said Rick. "It's peaceful. It's a good place."
And he rarely ventures away from his home in Polk County, North Carolina.
So you can imagine Rick's surprise when he got a bill in the mail last September for tolls on a road more than 200 miles away.
"Never been on a toll road in my life," said Rick.
The bill was from NC Quick Pass, the service that collects fees for a toll road in the Raleigh/Durham area. For drivers that don't have a transponder, cameras along the road take a picture of your license plate and then you get a bill in the mail.
The image on Rick's bill shared his same tag number, but it was from a different state: Texas.
"I called them and they admitted to their mistake and said they would take care of it," said Rick. "Then the following month I got another billing with more tolls."
Rick says he called again to get the issue cleared up, but still kept getting bills. The latest one he received was in December.
"I told my wife and said I got to do something," said Rick. "And so that's when I turned to Channel 7."
We called NC Quick Pass and waited on the phone while a customer service rep alerted his supervisor. We later confirmed that Rick's information was removed from the system and he'll no longer be billed.
The North Carolina Department of Transportation says the system isn't always perfect.
"When that camera image is taken, depending on the clarity of the image either the optical character recognition software is used to read the license plate or it's a human review. So it could be a simple misread of an 'o' versus a zero," said Jessica Mulkey, Interim Customer Service Director.
NC Quick Pass is also expected to send Rick a letter confirming his information has been removed, as a courtesy.
If you ever have a dispute involving any toll road, call that state's customer service center and report it immediately.
For NC Quick Pass, the number is (877) 769-7277.
You can also find the toll dispute form online.
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