It's not the best insulated house, but Fannie Roseboro says with wood and gas, she makes it work.
"My main heat is gas," said Fannie.
And it's not just for herself. Her daughter and three grand kids live there too.
"I use a little bit more heat because those babies are down on the floor," said Fannie.
To keep that warm air flowing, Fannie paid AmeriGas $453 cash on November 22nd for a refill. Several days later Fannie says she had to cancel.
"Because they said it was gonna take ten days to get me gas," said Fannie. "And of course I needed gas then."
So she paid for a new tank and gas from a different company that was able to deliver right away.
"I had to borrow money in order to get that done," said Fannie.
Meanwhile she's waiting on her refund from AmeriGas and is stuck with an empty tank.
"When I went up there about three weeks ago," said Fannie, "She said it was, they had an order to pick it up."
Three weeks later with the tank still in her yard and no refund yet, she called 7 On Your Side.
"I need my money to pay bills. That's a big chunk of money," said Fannie.
The AmeriGas corporate office told us because of wet weather over the past several weeks, they held off picking up her tank so they wouldn't damage Fannie's yard.
But after our call, the tank is now gone and Fannie will soon be getting her refund.
"We have initiated the refund for Ms. Roseboro and have expedited the process so she can receive her balance as soon as possible," said Simon Bowman, Spokesperson for UGI/AmeriGas.
And Fannie can finally get to those bills.
"I appreciate it," said Fannie. "I think you people are great because I've been trying everything to get it back."
If you rely on gas for your home, check your refill options. The company may offer automatic delivery where they monitor your tank's level and refill it when needed.
Or if you prefer to monitor it yourself, find out how low you can let it go before calling in a refill.
And because propane prices fluctuate, ask if the company offers any fixed pricing plans so you're not hit with a high bill that you can't afford during the year.
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