Woman Struggling To Get Refund After Overpaying For Prescription - WSPA.com

Woman Struggling To Get Refund After Overpaying For Prescriptions

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These days, Becky Anthony gets her mobility from medication.

"When I list it and take it to the doctor, it's a full 81/2 by 11 sheet," said Becky. "So I would say what probably 20, 25."

Those 20 to 25 different prescriptions are for various health issues that forced her to retire early in 2001. Since then, she said she never had a problem with her prescription drug plan until last year.

In 2013, Becky switched over to a new prescription drug plan after turning 65, which includes a maximum out-of-pocket cost of $1,000 for prescription drugs.

Becky says she reached that mark by March. But she kept getting billed for copays when she picked up her pills.

"I had no choice, I had to pay it," said Becky. "I had to pay it or you know suffer the consequences."

Becky said this went on for months. Last April she started calling her plan's provider.

"I've made probably close to 50 phone calls," said Becky.

By the end of 2013, she says she had overpaid hundreds of dollars and submitted several claims to try and get that money back.

"They are admitting they owe me money. Just nobody can say how much," said Becky.

We reached out to CVS Caremark, the company that administers Becky's drug plan. Spokesperson Christine Cramer told us a customer care representative was reaching out to Becky to review the claims.

"It appears a number of the claims in question have actually not yet been submitted to the plan for reimbursement, so we provided the member with guidance on how to submit the claims," said Cramer.

We went back to see Becky after she had also spoken with the company.

"She said they were going to take it prescription by prescription and break it down and see exactly what I had paid and what they had paid," said Becky.

And she had already received two reimbursement checks.

"She said I would be getting a little bit along," said Becky.

For other medical related stories, visit our Medical Watch section:
http://www.wspa.com/category/257829/medical-watch

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