911 Misdials Affecting Dispatch Response and Manpower - WSPA.com

911 Misdials Affecting Dispatch Response and Manpower

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Have you ever dialed 911 by accident? Have you ever dialed 911 by accident?
GREENVILLE, S.C. - Have you ever dialed 911 by accident?

 it turns out in the city of Greenville, it's happening more than you might think. Last year, city dispatchers took nearly 13,000 misdialed calls.

“You can actually hear people walking. We've actually heard people singing as they are driving down the road, which is interesting,” said Greenville Police Communications Administrator, Frances Moore.

She said it can prove detrimental because they are required to follow up on every call. This causes a problem by slowing response times for real calls and potentially costing you tax dollars.

“If you disconnect, it can take us up to 5 minutes, or sometimes even hours. We have to trace cell phone records and send an officer to your residence to make sure you're ok,” said Moore.

Moore said this limits manpower.

“When you're following up on this, you're not able to answer other calls, whether it's 911 or a non-emergency call,” she said.

It's a common occurrence and it's usually not intentional.

“A lot of times, people are embarrassed. They're like ‘I didn't mean to call 911. I'm going to hang up before it goes through.’ The 911 system is very quick to pick up on 911 calls,” said Moore. “Just stay on the phone with us. Just let us know, ‘I accidentally called. There's no emergency. I'm just fine.’"

It's a difference of seconds verses minutes and even hours. It’s precious time when someone else's life could be on the line.


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