911 Misdials Affecting Dispatch Response and Manpower - WSPA.com

911 Misdials Affecting Dispatch Response and Manpower

Posted: Updated:
Have you ever dialed 911 by accident? Have you ever dialed 911 by accident?
GREENVILLE, S.C. - Have you ever dialed 911 by accident?

 it turns out in the city of Greenville, it's happening more than you might think. Last year, city dispatchers took nearly 13,000 misdialed calls.

“You can actually hear people walking. We've actually heard people singing as they are driving down the road, which is interesting,” said Greenville Police Communications Administrator, Frances Moore.

She said it can prove detrimental because they are required to follow up on every call. This causes a problem by slowing response times for real calls and potentially costing you tax dollars.

“If you disconnect, it can take us up to 5 minutes, or sometimes even hours. We have to trace cell phone records and send an officer to your residence to make sure you're ok,” said Moore.

Moore said this limits manpower.

“When you're following up on this, you're not able to answer other calls, whether it's 911 or a non-emergency call,” she said.

It's a common occurrence and it's usually not intentional.

“A lot of times, people are embarrassed. They're like ‘I didn't mean to call 911. I'm going to hang up before it goes through.’ The 911 system is very quick to pick up on 911 calls,” said Moore. “Just stay on the phone with us. Just let us know, ‘I accidentally called. There's no emergency. I'm just fine.’"

It's a difference of seconds verses minutes and even hours. It’s precious time when someone else's life could be on the line.


  • Most Popular StoriesMost Popular StoriesMore>>

  • Spartanburg High School Suspends Baseball Coach

    Spartanburg High School Suspends Baseball Coach

    Friday, August 22 2014 2:02 PM EDT2014-08-22 18:02:29 GMT
    Spartanburg School District Seven confirmed Friday that it has suspended its high school baseball coach, Thomas Myers, who police said "may have misappropriated school funds and misused school property for his own benefit.
    Spartanburg School District Seven confirmed Friday that it has suspended its high school baseball coach, Thomas Myers, who police said "may have misappropriated school funds and misused school property for his own benefit.
  • 59 Arrested By Greenville Police In Latest Prostitution Sting

    59 Arrested By Greenville Police In Latest Prostitution Sting

    Tuesday, August 19 2014 9:30 PM EDT2014-08-20 01:30:28 GMT
    Greenville Police released information Tuesday that 59 people were arrested in a four day long prostitution sting.
    Greenville Police released information Tuesday that 59 people were arrested in a four day long prostitution sting.
  • August Mugshots

    August Mugshots

    Monday, August 11 2014 4:01 PM EDT2014-08-11 20:01:35 GMT
    August arrests in Upstate South Carolina and western North Carolina.
    August arrests in Upstate South Carolina and western North Carolina.
  • Most Viewed Stories on WSPA.com

  • Top StoriesTop StoriesMore>>

  • Memorial For Broome Students Held Friday Night

    Memorial For Broome Students Held Friday Night

    Friday, August 22 2014 11:06 PM EDT2014-08-23 03:06:08 GMT
    Principals, students and teachers at Broome High School held a memorial service for three students who have died within the past year.
    Principals, students and teachers at Broome High School held a memorial service for three students who have died within the past year.
  • One Person Dead in Pelham Road Wreck

    One Person Dead in Pelham Road Wreck

    Friday, August 22 2014 9:28 PM EDT2014-08-23 01:28:03 GMT
    The Greenville County Coroner's Office confirms one person is dead after a wreck in the 1700 block of Pelham Road Friday night.The Greenville County Coroner's Office confirms one person is dead after a wreck in the 1700 block of Pelham Road Friday night.
    The Greenville County Coroner's Office confirms one person is dead after a wreck in the 1700 block of Pelham Road Friday night.
    The Greenville County Coroner's Office confirms one person is dead after a wreck in the 1700 block of Pelham Road Friday night.

  • Trooper Fired After Arrest Of NFL Player In Laurens Co.

    Trooper Fired After Arrest Of NFL Player In Laurens Co.

    Friday, August 22 2014 5:26 PM EDT2014-08-22 21:26:33 GMT
    S.C. Trooper L/Cpl. R.S. Salter who arrested Greenwood Native and now NFL player Sidney "Sam" Montgomery in the Upstate for speedingi in June in Laurens County has been fired.
    S.C. Trooper L/Cpl. R.S. Salter who arrested Greenwood Native and now NFL player Sidney "Sam" Montgomery in the Upstate for speedingi in June in Laurens County has been fired.
Powered by WorldNow

250 International Dr.
Spartanburg, S.C. 29303

Telephone: 864.576.7777
Fax: 864.587.5430
Email: webmaster@wspa.com

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.