Recording Conversations Could Get You Better Customer Service - WSPA.com

Recording Conversations Could Get You Better Customer Service

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It's not uncommon for customer service to record you, but have you ever considered turning the tables? It's not uncommon for customer service to record you, but have you ever considered turning the tables?
Spartanburg SC -

Recording conversations. It's a topic that's made headlines lately (i.e. LA Clippers Owner). What is legal, and when should you press record? We asked the experts and found out consumers armed with audio files may get better service.

It's not uncommon for customer service to record you, but have you ever considered turning the tables?

Consumer lawyer Andrew Hart advises clients to arm themselves with audio evidence for anything having to do with money.

"The important customer service calls to record are if you're ever behind on payments and there are arrangements being made that you can make up these payments in a certain period of time. Often times companies will sometimes go back on those agreements, they'll deny that it was ever said in the first place," said Hart.

Kristy Ridele wishes she had done that with her bank, which she says promised to stop recurring charges.

"I called them and I talked to a lady and she said well it's not on file that you talked to anybody, and I was like, well I did, I spoke to a man. What's his name? Ah, I don't know his name, it's one of those weird names. Well, it never happened so we can't help you."

Hart says, if you do plan to record customer service, you don't have to tell them. The code of law in South Carolina is one party consent. That means if you're recording a conversation, as long as you're part of it, or someone else who is knows about it, it's legal."

But one word of caution, their recordings can also be used against you, so be careful what you say.

Now it's easier than ever to record a conversation. Google voice will record incoming calls, and while Apple won't let you access voice memo while you're on a call, you can put another phone on speaker and record it that way.

These apps also record calls: "Record My Call" (free for Android phones) and "Call Recorder."

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