Online Shoppers: New Warning Related To Customer Satisfaction Su - WSPA.com

Online Shoppers: New Warning Related To Customer Satisfaction Surveys

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Getting to an actual store to get your shopping fix isn't always convenient. Just ask Kari Visser-Robel. The mother of three lives an hour away from the nearest mall.

"When I need things for the kids, especially seasonally, I'm shopping online," said Kari.

And just like any other online shopper, she's used to what comes after: An online survey asking how you liked your experience.

"They always ask like, can you rate your satisfaction, how happy you are, always offer free stuff," said another shopper, Holland Miller.

And with Internet Retailer expecting online retail sales to reach $294 billion this year, scammers are starting to take advantage. Vee Daniel with the Upstate Better Business Bureau says scammers are using those customer surveys to trick you into getting your personal information.

"It either comes by text or email," said Daniel. "And basically they're promising you a $50 gift certificate if you'll take a short survey."

In one, the scam poses as an Amazon.com survey. It seems normal at first, promising a gift for completing it. Then once you do, the site tells you that your gift is out of stock and you're instructed to choose something else and provide more information, like your bank account number, social security number and address.

Daniel says if you get one from a store you haven't bought anything from recently, that's a big red flag.

"It's definitely not legitimate. Amazon is not going to do a survey unless you've done something with them," said Daniel.

She stresses, legitimate businesses would not ask for your banking information on a customer survey.

Daniel also says, don't believe what you see. These scammers are stealing the looks and logos of established businesses to trick you. So when in doubt, do a quick web search. If it's a scam, you may find alerts and complaints from other consumers.

And watch out for a reward that's too good to be true. Few businesses can afford to give away a $50 gift card for each completed survey.

If you have questions about these bogus surveys, you can contact the BBB.

You can also report it to the Federal Trade Commission by calling 1-877-FTC-HELP (877-382-4357) or online.

 

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Tracey Early
Tracey co-anchors the 5:30 and 7 p.m. newscasts and is a general assignment reporter.
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