UPDATE: (12/29)- The City of Asheville staff was able to make continued progress today in its efforts to restore full water service to all customers. Water crews will remain in the field overnight as we continue necessary repairs and monitor the system as it recharges.

Service restoration today
The majority of Mills River and Arden were brought back online today. Customers should start seeing an increase in water pressure and service. Service may continue to fluctuate as the system comes back online.

Mills River / Fletcher area
Butler Bridge Rd. (including surrounding areas)
Jeffress Rd. (including surrounding areas)
Riverstone Subdivision

Arden area
Airport Rd.(including surrounding areas)

Long Shoals Rd.(including surrounding areas)
Royal Pines Dr.(including surrounding areas)
Ledbetter Rd

South Asheville areas
Biltmore Park Area
Sweeten Creek Rd. & Hendersonville Rd. from Mills Gap south
Portions of the Oak Forest Subdivision
Portions of the Royal Pines Subdivision
Biltmore Forest area leading to the Blue Ridge Parkway
Reynolds Area along Charlotte Highway including Avondale Rd.

Map of Water RestorationThe map linked below represents the active water service restoration area in progress. Customers within these areas may still experience fluctuating service as the water system returns to normal.

Service Restoration Progress Map

Boil water advisories remain in effect for service restoration areas

Even as water service returns, customers in impacted service areas are reminded they remain under a boil water advisory.  Advisories will be lifted when water quality testing has confirmed no bacteria is present in the water.  Customers will receive an AVL alert when the boil water advisory has been lifted.

ASHEVILLE, N.C. (WSPA) – Boil water advisories remain in place in areas of Asheville as the city’s water department continues to restore service to the community.

The city of Asheville said all three water treatment facilities are back online after crews continued to work throughout the night to address leaks.

Staff is still working to restore full service to customers according to the city.

More than 300 residents in the most impacted areas have received drinkable water through the efforts of the NC 211 system.

Deliveries will continue to take place Thursday between 9 a.m. to 7 p.m.

Officials said community members in need can register at NC211.org. Service is provided for those in greatest need or without transportation.

As of 9 a.m., boil advisories remain in place for the following:

Spivey / Candler

  • West of Johnson School Blvd. to Dogwood Road.
  • Smokey Park Hwy. to 19/23 through Candler.

Southern distribution area
South of Swannanoa River Road to Airport Road
Fairview community to Highway 191/Brevard Road

City officials said although water service returns, customers in impacted service areas should remain under boil water advisory.

Advisories will be lifted when water quality testing has confirmed no bacteria is present in the water. Customers will receive an Asheville Alert system when the boil water advisory has been lifted.

Community members can sign up for AVL alerts by clicking here.

Officials said customers may notice temporary changes to their restored service such as:

  • Intermittent service as the system normalizes
  • White frothy water
  • Cloudy water
  • Intermittent water from the spout
  • Discolored water 

Customers are recommended to flush air out of lines by slowly running cold water. It will be safe to use hot water when the water begins to run clear.

Anyone that continues to have problems with their service is asked to contact staff by reporting issues to the Asheville app, email or calling the customer service line at (828) 251-1122.