COVID-19 case reporting software issue fixed, DHEC says


(Photo by GIL COHEN-MAGEN/AFP via Getty Images)

COLUMBIA, S.C. (WSPA) – The internal database used by DHEC to track COVID-19 cases has been fixed.

DHEC experienced software problems that caused incomplete case reporting for several days. DHEC did not cause the software issue, and the vendor has fixed the problem as of Saturday morning, the department said.

As soon as the software error was identified, DHEC added a disclaimer to its daily case reporting webpage to publicly notice that data was known to be incomplete.

South Carolina’s Infectious Disease and Outbreak Network (SCION) used by DHEC for disease surveillance is serviced by software company Conduent, and DHEC worked with the vendor to repair the software problem. The database issue was caused by slowdowns and delays in how SCION was able to process COVID-19 test results that are sent to the system electronically, DHEC said.

The majority of laboratories and facilities that report negative and positive test results to DHEC do so by submitting an electronic lab report (ELR) to SCION.Β 

This software issue did not lose any data and was not in any way a security breach, according to the department. COVID-19 death reporting was not impacted by this software error; it only affected case counts.

DHEC staff first identified off-and-on slowdowns with ELR reporting on January 8 and reported the issues to Conduent. As of Saturday morning, the system is fully operational.

A historical breakdown of reported cases and corrected cases for each day of the software error is available here, current as of 11:59 p.m. on January 15.

With the corrected data, the highest number of cases in a single day occurred on January 8 with 6,824 positive cases. Historical updates by day are available on theΒ county-level dashboard here.

For the latest COVID-19 information and data, visit

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