Didn’t get your stimulus check? Here’s why and what to do


COVID-19 economic Stimulus check in female hand on blurred USA flag background. Relief program concept.

Many of you have reached out to 7News with concerns about your stimulus checks.

We found out they are delayed for millions of Americans. The IRS says it sent some deposits to bank accounts that were already closed.

Why, and what you should do about it in this 7news investigation.


The IRS tool Get My Payment allows you to check your stimulus check status.

When Betty Keller in Blacksburg NC did that she says the stie told her the money was deposited into a bank account that was not hers.

“I thought I was getting scammed when I seen the fake account or the account number I thought it was a fake account,” said Keller.

But it wasn’t a scam. It was an error.


The IRS had deposited her check into a bank account set up in connection with her tax preparer, H&R Block when she filed her 2019 taxes. That’s because Keller opted to pay her tax preparer using her refund, so the bank facilitated that payment and then sent the rest to Keller.

Other preparers like Jackson Hewitt and even Turbo Tax are in the same situation. In many cases those temporary bank accounts have since been closed.

IRS Enrolled agent Dan Thomas, a tax preparer with Jackson Hewitt says at least 13 million Americans are affected.

“You hear the phone ringing off the hook here, it’s just been nuts because people are wanting to know where’s my stimulus check. We can’t trace the money and when it hits a closed bank account, it doesn’t matter if it’s a Republic Bank account (used by Jackson Hewitt and other preparers) or a closed bank account at another bank, it will be returned to the IRS.”

It’s important to note, this issue only affects people who paid their tax prep fees through their tax refund.

Some tax prep companies like H&R Block said customers will still get their money via direct deposit, but the IRS tells 7News “If Get My Payment shows “Payment Status #2 – Not Available” you will not receive a second EIP (Economic Impact Payment).”


That means your only option is to “file your 2020 tax return electronically and claim the Recovery Rebate Credit.” according to the IRS.

Fortunately for Keller, who checked her bank account once while 7News was the way to talk to her, the mystery is now solved.

“I said well won’t you look at that, they are on our way to talk to us about the stimulus and look it’s deposited. But I did tell H&R Block I think I’m going to call Channel 7 and let them know,” she said with a chuckle.

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