SPARTANBURG, S.C. (WSPA) – Fire crews responded to a Spartanburg apartment complex fire Monday morning.

It was an early wakeup call for residents and neighbors as a portion of the Quail Pointe Apartments had an unusual morning flow Monday morning caused by thick smoke and heavy flames.

According to the Westview-Fiarforest Fire Department, crews were dispatched to the apartment complex on 460 E. Blackstock Road around 5:30 a.m.

A video from viewer TJ Holley showed several flames along the roof of the apartment complex.

Fire at Quail Pointe Apartments on April 11 (TJ Holley)

“The first thing I thought was my mother was gone,” Alonzo Robinson told 7NEWS on Monday.

Robinson’s family lived in the, now destroyed, apartment building.

“I couldn’t believe it. It was unbelievable. I don’t see how anyone survived it really. It’s just, it’s indescribable,” said Robinson.

He said his mother and brother jumped out of the back window to escape the blaze.

“Thank God they are alright. My mother has a fractured spine and my brother fractured his heel because they had to jump out the window on the second floor,” said Robinson.

The Westview-Fairforest Fire Department, along with four other agencies including Poplar Springs, Duncan, Reidville, and Startex worked to put out the fire.

“We had heavy fire when we got here, and we made an attack and we were able to knock down the heavy load of the fire. When we got here, it was so far ahead of us that we had to go in,” said Captain Joe Kennedy with the Westview-Fairforest Fire Department.

Captain Kennedy said at least seven people are displaced and being assisted by the American Red Cross.

“Just am just thankful,” said Robinson. “It’s just a terrible thing. I have never seen anything like this before.”

According to the Westview-Fairforest Fire Department, crews’ main priority late Monday morning was to extinguish any lingering hotspots and assure the structure was stable enough for investigators to go inside.

“The biggest concern right now is going in and finding the hotspots, the hidden fires and once we get those out we will be able to go in and do the investigation,” said Kennedy.

The Spartanburg County Sheriff’s Office is investigating the cause of the fire.

7NEWS will provide updates as more information becomes available.