Mom says 911 refused to send help with baby trapped in hot car in Michigan

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WATERFORD, Mich. (CNN) – A terrifying moment for a Michigan mother who accidentally locked her newborn baby inside a car.

Lacey Guyton had to take matters into her own hands when she called a local dispatch who said they could not assist her. She was visiting her grandmother when she put the 2-month-old baby girl in the car. 

“The keys are in my diaper bag I put the diaper bag in the car, put Raina in the car and then shut door and then all of a sudden it locks.”

Guyton immediately called 9-1-1 for help, but she says she was surprised with what the dispatcher told her.

“We don’t send people out to unlock cars or break windows and that she could connect me to a tow company.”

“I saw her start to close her eyes and I just ran to the back window and smashed it open”, Guyton said.

She says Waterford Police contacted her to apologize, but she wants to set the record straight. 

“They never had the chance to respond. Nobody told them. They didn’t know, and had they known i feel they would have definitely come out.”

The Waterford Police Department said in a statement to CBS News that they “do not normally respond when people lock their keys in their vehicle” but “we should have responded in this case…this is not the level of service our community has come to expect.”

CBS reports the dispatcher involved has not been back to work since the incident and will face disciplinary action. The chief said there will be additional training so dispatchers know how to handle these calls in the future.

Guyton offered praise to the support she’s received since the incident. 
“There’s been so many people reaching out to me, hundreds of people telling me their stories, thanking me for putting this out there.”

Guyton and her daughter are both in fine condition.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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