Amazon package had dirty diapers in it, family says

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Amazon boxes generic amazon generic file AP 1533512450630

FILE – This June 4, 2014, file photo, shows Amazon boxes in Phoenix. Amazon reports financial results Thursday, April 28, 2016. (AP Photo/Ross D. Franklin, File)

JERSEY CITY, N.J. (AP) โ€” A New Jersey family says they received used diapers from Amazon’s delivery service.

Nassly Sales said she was shocked to see diapers covered in what appeared to be fecal matter when she opened her Amazon package, WPIX-TV reported on Friday.

Sales said she purchases diapers for her two daughters each month from the online retail giant’s Amazon Warehouse section, which sells returned items at a discounted rate. Amazon inspects and certifies all open-box products before reselling them, according to Amazon’s website.

Sales immediately started disinfecting her nursery and wiped down her daughter with rubbing alcohol. The Jersey City woman said she feared for her daughter’s health since she was born 26 weeks premature and has a compromised immune system.

The family said the substance on the diapers appears to be fecal matter, but they have not had it officially tested.

An Amazon spokesperson said the company worked with the family to resolve the issue.

โ€œWe work hard to provide customers with a great experience and deeply regret that this situation did not live up to our high standards,โ€ the spokesperson said.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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