COLUMBIA, SC (WSPA) – South Carolina Education Lottery officials said Holiday Cash Add-A-Play ticket holders — purchase on Dec. 25, 2017 — will be refunded for the ticket’s purchase price.
According to a news release, any player who has a Holiday Cash Add-A-Play ticket with nine tree symbols, and was purchased on December 25, 2017 between 5:51 p.m. until the close of the game at 7:53 p.m., will be reimbursed the price of the ticket.
“The South Carolina Education Lottery (SCEL) Board of Commissioners voted to reimburse the purchase price paid by each Holiday Cash Add-A-Play ticketholder bought on December 25, 2017 on or after 5:51 p.m. because these tickets were produced or issued in error. This decision is required by South Carolina Code Section 59-150-230(C)(3)(a) which provides that prizes arising from a ticket produced or issued in error must not be paid.”
According to the release, the South Carolina Education Lottery retained Gaming Laboratories International, LLC, to conduct an independent analysis.
“We appreciate players’ patience during this independent investigation. The results of this analysis revealed coding errors by SCEL’s former computer gaming vendor, and the vendor’s inadequate quality assurance testing that would have disclosed these errors prior to deployment of this game. These actions caused approximately 71,000 plays (wagers) to be erroneously produced, issued and printed with nine (9) Tree symbols, which were incorrectly recognized as a $500 winning play. Regrettably, these errors by the former vendor led loyal players to mistakenly believe that they held wining tickets.”
To get a refund, players should mail the original Holiday Add-A-Play tickets — purchased on or after 5:51 p.m. on Dec. 25, 2017 to:
- S.C. Education Lottery, P.O. Box 11039, Columbia, SC 29211-1039
When sending in the ticket, include your name and return address.
According to the release, SCEL will refund the purchase price for each returned ticket and will reimburse the player for postage up to the amount of a first class USPS postage.
Players are asked to mail in all tickets to avoid wait times at the Claim Center.
A request for reimbursement must be received no later than Jan.7, 2019.